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STORE POLICY

Customer Care

At Nooks Collection, we are dedicated to providing exceptional service to our customers. Our goal is to ensure you have a smooth and enjoyable shopping experience. Below are the key points of our Customer Care Policy.

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1. Customer Support Availability

Our customer support team is here to assist you with any inquiries or concerns. We are available through our Contact Us page.
 

2. Business Hours

Our customer care team is available:

  • Monday - Friday: 9am - 4:30pm

  • Saturday & Sunday: Closed
     

3. Response Times

  • We aim to respond to all customer inquiries within 24-48 hours during business days.

  • Inquiries received outside of business hours will be addressed as soon as possible on the next business day.
     

4. Order Assistance

We are available to help If you need assistance with:

  • Tracking or modifying your order

  • Changing your shipping address

  • Payment issues or refunds: Please contact us with your order number and details and our team will resolve the issue promptly.
     

5. Returns & Exchanges

We offer easy returns and exchanges within 14 days of receiving your order. Please review our Returns & Exchanges Policy for more details on how to proceed.
 

6. Product Inquiries

If you need more information about any of our products, our customer care team is happy to assist with product details, and availability.

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7. Feedback and Suggestions

Your feedback is important to us. If you have any suggestions to improve our products or services, please feel free to share them, here. We are always looking to enhance your experience.
 

8. Complaint Resolution

If you are not satisfied with our products or services, please let us know. We will make every effort to resolve any issue fairly and efficiently. Your satisfaction is our priority.

Privacy & Safety

At Nooks Collection, we are committed to protecting your privacy and ensuring the security of your personal information. Please read below to understand how we collect, use, and protect your data.

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1. Information We Collect

We collect the following types of information when you shop with us:

  • Personal Information: Name, email, phone number, shipping and billing addresses, payment details.

  • Order and Usage Information: Order details, browsing behaviour, IP address and cookies.

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2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Personalise your shopping experience.

  • Send marketing communications (with your consent).

  • Prevent fraud and ensure security.

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3. How We Protect Your Information

We take your privacy seriously and use industry-standard security measures:

  • Encryption: All sensitive data is encrypted during transmission.

  • Secure Servers: We store your information on protected servers.

  • Payment Security: We use trusted payment processors to handle your payment details securely.

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4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Trusted Service Providers: Shipping carriers and payment processors to fulfill orders.

  • Legal Requirements: To comply with legal obligations.

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5. Cookies and Tracking

We use cookies to enhance your browsing experience and analyse website usage. You can control cookie preferences through your browser settings.

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6. Your Rights

You have the right to:

  • Access and update your information.

  • Opt-out of marketing communications.

  • Request deletion of your data.

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7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

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8. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

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9. Updates to this Policy

We may update this policy from time to time. Any changes will be posted here.

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10. Contact Us

For any questions or concerns, please contact us at:

Payment Methods
Payment Methods

We accept a variety of secure payment options to make your shopping experience convenient and hassle-free. You can pay using:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: For easy online transactions

  • Apple Pay: Fast and secure payments through your Apple devices

  • Google Pay: Convenient checkout via Google’s payment platform
     

Rest assured, all payments are processed securely using the latest encryption technology to protect your information.

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